Privacy Policy – Gympie Master Locksmiths

Privacy Policy

Your privacy matters to us. This policy explains how we collect, use and protect your personal information.

About This Policy

Gympie Master Locksmiths is committed to protecting your privacy in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles. This policy explains how we handle your personal information.

Our details: Gympie Master Locksmiths | ABN: 30 169 405 752 | Security Providers Licence No: 3256825

1. What Information We Collect

We only collect what we need to provide our services. This may include:

Your name, phone number and email address
The address or location where a service is needed
Vehicle details (make, model, year) for automotive jobs
Proof of identity and authority to enter a property or vehicle
Information about your locks or security system
Payment information (processed securely — card details are not stored)

We collect this information directly from you — by phone, in person, via our website, or by email.

2. How We Use Your Information

We use your information only for these purposes:

To deliver locksmith services to you
To verify your identity before opening a property or vehicle
To respond to your booking, enquiry or quote request
To keep records required under the Locksmiths Guild Code of Practice
To process payments and issue invoices
To meet our legal obligations

3. Who We Share It With

We do not sell or trade your information. We only share it in these limited situations:

With our staff or contractors who help deliver your service (under confidentiality obligations)
When required by law, court order or a government authority
With our payment processor to complete your transaction

4. How We Keep It Safe

We take reasonable steps to protect your information from loss, misuse or unauthorised access:

Client security records are stored securely, away from public access
Electronic records are password protected
Restricted key records are stored separately from physical key blanks
Gain entry forms are kept for a minimum of three years in secure storage

5. Your Rights

You have the right to request access to, or correction of, the personal information we hold about you. To make a request, contact us during business hours.

If you are not satisfied with how we handle your information, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or call 1300 363 992.

6. Website & Cookies

Our website may use cookies to improve your experience. These collect non-personal information such as browser type and pages visited. You can disable cookies in your browser at any time.

Our site may contain links to third-party websites (e.g. Facebook). We are not responsible for their privacy practices.
If you are not satisfied with how we handle your information, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or call 1300 363 992.

7. Changes to This Policy

We may update this policy from time to time. The current version will always be available on our website. Last updated: March 2026.

8. Contact Us

Questions about this policy? Get in touch:

Gympie Master Locksmiths

📞 07 5482 4248

✉️ info@gympiemasterlocksmiths.com.au

Residential-Locksmith-2

Questions About Our Standards?

We’re proud of the professional standards we uphold. If you have any questions about our Code of Practice, our qualifications, or our services — give us a call.